Netflix apologizes. Is it enough?
The CEO of Netflix, Reed Hastings, send out an email to all Netflix subscribers apologizing for how he handled the recent pricing adjustments. That’s right, they’re not sorry they raised prices, they’re sorry about how they handled the announcement. The apology begins,
It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the
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